Frequently Asked Questions

Answers to the most common questions about buying and listing vehicles on MotorSur.

How do I list my vehicle on MotorSur?

Register with your email or with Google, activate your private seller profile or complete the dealership registration, and upload your vehicle's details, photos, and video. Every listing is reviewed by our team before it goes live.

How much does it cost to list, and how many listings can I have?

Listing on MotorSur is free. A private seller can have up to 3 listings at a time: drafts, listings under review and paused listings count; sold and rejected ones don't. Dealerships currently have no limit.

How long does it take for my listing to be approved?

Our team reviews every listing manually before it goes public. Filling in all the details, photos, and price correctly helps the review go faster.

How do I contact a seller?

From the listing or the dealership's profile you can message them on WhatsApp, Instagram, Facebook, or TikTok with a single click. MotorSur doesn't take part in the conversation or the sale.

What currency are prices in?

Each seller lists their price in US dollars (USD) or guaraníes (PYG). Every listing shows the price in both currencies, converted at the current exchange rate.

How does the financing shown on some listings work?

When a seller offers financing, they can show the down payment, the number of monthly installments, and the installment amount directly on the listing. Financing is provided by the seller, not MotorSur — work out the details directly with them.

How do I leave a review for a dealership?

Only dealerships can be reviewed, not private sellers, and you need to have contacted that dealership through WhatsApp, Instagram, Facebook, or TikTok on the platform within the past year. Each account can leave one review per dealership, and it goes through moderation before it's published.

I didn't get the verification email — what do I do?

Check your spam folder. If it's not there, you can request another one from the pending verification page. You need to verify your email before activating your seller profile, publishing a vehicle, or leaving a review.

I forgot my password — how do I reset it?

From the login screen, choose "Forgot your password?" and enter your email. We'll send you a link to choose a new password.

What do I do if I see a suspicious or fake listing?

Write to us from the contact page with the listing's link. We review every report and may pause or reject listings that violate our terms of use.

How do I change my email address or password?

In your account settings. The password changes right away; for the email address we send a confirmation link to the new one and the change takes effect when you open it. If you sign in with Google, the address cannot be changed there: write to us and we will sort it out with you.

How do I close my account?

From your account settings. Your listings go offline immediately and someone from the team reviews the request before any data is deleted; you can withdraw it while it is still open.

Didn't find your answer?

Write to us and we'll help you out.